• YouTube comments should usually appear under the video player on the YouTube website or mobile app, but if that doesn’t happen, there are easy ways to fix it.
• Most of the time, you can simply reload the webpage. Also make sure you have a working internet connection.
• Other ways to restore your YouTube comments are to disable browser extensions and clear your browser’s cache and cookies.
• Visit Insider’s Tech Reference Library for more stories.

Even in a world full of

netflix

,

Hulu

Disney+ and a host of others

diffusion

video services, YouTube remains one of the most popular ways to watch videos. It’s free, which is a big part of the site’s popularity, but it’s also community-based, with an active comments section below the video player. So, if YouTube comments are not loading in your web browser or mobile app, that’s a problem. Here are the most common ways to troubleshoot YouTube comments not loading.

Reload the webpage

Most of the time you are having problem with YouTube comments not loading, it happens in a web browser. And the fastest way to fix this problem is to simply reload the page. You can click the reload button at the top of the browser screen or press the button F5 key on the keyboard of a Windows computer. It is often enough to reload the page for the comments to return to the page.

Make sure you have a stable internet connection

It is also possible that you have an unreliable, slow or weak internet connection. Check your device’s status bar to make sure you have a strong cellular or Wi-Fi signal; if not, try again after getting better signal strength.

Clear your browser cache

Does your browser

hidden

corrupt? It is possible, and it could prevent comments from loading properly. If you’ve made it this far and YouTube still isn’t loading properly, it might be time to clear your browser’s cache and cookies. The downside to this step is that it will erase all saved login information, so you will have to log in to all of your websites again. And in the short term, many websites may load slower because their pages aren’t cached on your computer. But it can fix a lot of problems, so clear the cache of the browser you’re using, whether it’s Chrome, Firefox, Microsoft Edge, or Safari.

Check if you have a conflict with a browser extension

Browser extensions are great – there are lots of features and capabilities you can add to your browser with the right extensions. But some extensions can cause conflicts with YouTube and its comments module. To test, disable all your extensions and see if YouTube comments are working properly. If so, you can re-enable extensions one at a time until you find the conflicting one. Here’s how to disable extensions in Chrome, although the process is similar in other browsers like Firefox and Microsoft Edge.

Restart the browser, app, or your entire device

Finally, another simple troubleshooting trick is to restart the system. If you’re using YouTube in a web browser, you can close the browser and then restart it, or just use another browser (for example, switch from Chrome to Firefox). If you are using a mobile device, close the app and then restart it. Here’s how to close an app on Android and close an app on iOS. Or, go for the “nuclear” option: Restart the entire device. Here’s how to restart an iPhone. You can turn off many Android devices by pressing and holding the power button for several seconds or by dragging down control center from the top of the screen and finding the power icon.