Hillsborough County – How to Clear Cache and Cookies in Your Web Browser

Why clear the cache and cookies in your web browser?

The first step in resolving any issues you are having on HillsGovHub is to clear the cache and cookies. Browsers try to speed up the process of loading web pages. The first time you visit the site, your browser saves part of the site because the browser can display files stored in the cache much faster. Sometimes the “Cache” can cause a problem when updating HillsGovHub, as the files saved in the cache may conflict with what is encoded on the website.

Browser shortcuts

If you are using Google Chrome, Edge, Internet Explorer, or Mozilla Firefox, tap Ctrl + Gap + Wipe off simultaneously on the keyboard while you are in your browser to open the clear cache window. Please note: Make sure that you are on the browser page and that you select the keys simultaneously.

Detailed browser instructions

Google chrome
1. Select the Tools menu (three dotted lines in the upper right corner of your browser).
2. To select More tools and clear browsing data.
3. Put it on Time interval To All the time. Check mark Cookies and other site data and Cached images and files and select Erase data.
4. If you’re on a Windows computer, close and reopen Chrome to save your changes. If you are using an Apple computer, go to the Chromium in the top menu bar and select To leave for the changes to take effect.

Safari
1. To select Safari in the top menu bar and select Preferences.
2. Select the Privacy tab and select Manage website data.
3. Click on Remove all and Delete now.
4. To select Safari in the top menu bar and select To leave to save your changes.
Microsoft Edge
1. Select the Tools menu (three dotted lines in the upper right corner of your browser) and select Settings.
2. To select Confidentiality, research and services, select Clear browsing data and Choose what to erase.
3. To select Cookies and other site data and Cached images and files. To select Clear now.
4. Close Microsoft Edge completely for your changes to take effect.
Internet Explorer
1. Select the Settings menu in the upper right corner and select Internet options.
2. To select Wipe off of Navigation history on the General tongue.
3. Select the Temporary Internet Files and Website Files, Cookies and Website Data, History, and Download History boxes and select Wipe off.
4. Close Internet Explorer and reopen it for the changes to take effect.
Safari for iOS
1. Select Settings on your device. scroll to Safari menu and select Clear history and website data
2. To select Clear history and data from the pop-up window. Please note the button for Clear history and data will turn gray when the cache is successfully emptied.
Google Chrome for iOS
1. Open Google Chrome and select the menu toolbar in the lower right corner.
2. To select Settings.
3. To select Privacy.
4. To select Cookies, site data, and Cached images and files and set it Time interval To All the time.
5. Click on Clear browsing data at the bottom of the screen and validate by clicking Clear browsing data again.
Google Chrome for Android
1. Open Google chrome and select the Tools menu (three dotted lines in the upper right corner of your browser).
2. To select Story and select Clear browsing data.
3. Select the time slot, All the time
4. Check the boxes next to Cookies and site data and Cached images and files and select Erase data.
5. Close Google Chrome and reopen it for your changes to take effect.